At Outlet Bijou Lush Store, we’re committed to making your luxury jewelry shopping experience seamless. Below you’ll find answers to our most common questions about our products, shipping, returns, and more.

About Our Store

What kind of jewelry does Outlet Bijou Lush Store specialize in?
We specialize in bold, high-quality jewelry including diamond and gold pieces, with a focus on statement items like Cuban link bracelets, black diamond jewelry, pendants (including angel, cross, and dog tag designs), and luxury wedding bands. Our collection blends hip-hop inspired pieces with timeless classics.
Where is Outlet Bijou Lush Store located?
Our workshop is located at 536 Traders Alley, Kansas City, US 66215, where all pieces are carefully inspected and packaged with American craftsmanship before being shipped worldwide.

Product Information

What materials are used in your jewelry?
We use premium materials including genuine diamonds, black diamonds, gold (various karats), and black onyx. Each piece is crafted for durability and maximum sparkle.
Do you offer matching sets of jewelry?
While we don’t sell pre-matched sets, many of our collections like the black diamond or Cuban link styles are designed to coordinate beautifully when purchased together.
Are your diamonds certified?
We select diamonds for their quality and brilliance. For specific certification information on particular pieces, please contact our customer service at [email protected] before purchasing.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Orders process quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll attempt to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

What shipping options are available?
We offer two premium shipping methods:

Express Delivery ($12.95): Via DHL or FedEx with delivery in 10-15 business days after 1-2 day processing.
Free Standard Shipping: On orders over $50 via EMS within 15-25 business days after processing.
Do you ship internationally?
Yes! We ship worldwide to most countries (excluding some remote areas and parts of Asia). All packages ship from our Kansas City workshop with real-time tracking.
How can I track my order?
You’ll receive email updates with tracking information from the moment your order leaves our workshop. Track your Cuban links or diamond pendants every step of the way until they arrive in our signature black gift box with gold foil accents.
What’s your processing time?
Orders typically process in 1-2 business days as we meticulously inspect and package each piece. For fastest service, order by 2pm CST for same-day processing on in-stock items – perfect when you need those black diamond bracelets for an upcoming event!

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original condition with all security seals and packaging intact. Simply contact our customer service at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive and inspect your return, refunds typically process within 5-7 business days to your original payment method.
Do you offer exchanges?
Currently we process returns for refunds only. For a different item, please place a new order after receiving your refund.

Contact & Support

How can I contact customer service?
For any questions about your diamond pendants, gold bracelets, or any other concerns, email us at [email protected]. Our team is dedicated to helping you achieve your boldest looks with confidence and style.
Do you offer customization or special orders?
At this time we focus on our curated collection of ready-to-ship jewelry pieces to ensure quality and fast delivery. Check our website regularly as we frequently add new statement pieces to our lineup.

At Outlet Bijou Lush Store, we don’t just deliver jewelry – we deliver confidence, style, and uncompromising luxury. Your boldest looks are just a few clicks away.