At Outlet Bijou Lush Store, we blend urban sophistication with jewelry craftsmanship to deliver exceptional pieces that elevate your personal style. Our shipping and returns policies reflect the same attention to detail found in our diamond pendants and gold bracelets collections.

Shipping Information

Order Processing

Each jewelry piece is carefully inspected by our artisans before dispatch. Please allow 1-2 business days for order processing.

Shipping Methods & Delivery Times

We offer two premium shipping options to our global clientele (excluding parts of Asia and select remote regions):

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping (orders over $50) – via EMS (15-25 business days after dispatch)

For time-sensitive gifts, we recommend selecting our Standard Shipping option and placing orders well in advance of special occasions.

International Considerations

Customers are responsible for any customs duties or import taxes. We recommend checking your country’s regulations before ordering diamond rings or other high-value items.

Returns & Exchanges

We stand behind the quality of our urban luxury jewelry. If your purchase doesn’t meet expectations, our concierge team will guide you through our refined returns process.

Eligibility

Returns are accepted within 15 days of delivery for most items in original condition:

  • Unworn, undamaged items with all original packaging and tags
  • No signs of wear or alteration

Non-Returnable Items

Due to hygiene or customization requirements, the following cannot be returned:

  • Diamond Eternity Bands (sized items)
  • Diamond Wedding Bands (sized items)
  • Personalized Cartoon Pendants
  • Engraved Cuban Link Bracelets
  • All final sale items (clearly marked)

Return Process

  1. Initiate Your Return: Email our concierge at [email protected] within 15 days of receipt using our template below.
  2. Receive Authorization: We’ll respond within 2 business days with an RMA number and instructions.
  3. Package Securely: Return items in the original black gift box within a protective shipping box.
  4. Ship Your Return: Send to our Kansas City headquarters via trackable method. Customers bear return shipping costs unless the return results from our error.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Outlet Bijou Lush Concierge,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Date Received: [Insert]
Item(s) for Return: [Product Name(s) and SKU if available]
Reason for Return: [Please specify]

I have reviewed the return policy and confirm the items are in original condition with all packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

After receiving and inspecting your return (typically within 5 business days):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval (credit card processing times may vary)
  • Shipping Costs: Original shipping fees are non-refundable unless the return results from our error

Exchange Process

For eligible size or style changes:

  1. Follow the standard return process above
  2. Clearly state your desired exchange item in your request email
  3. We’ll process the exchange upon receiving your return
  4. Customer is responsible for any price difference and additional shipping costs

International Returns

Our global clients should:

  • Follow the same return process
  • Mark packages as “Returned Goods” to avoid customs fees
  • Note that original international shipping fees cannot be refunded
  • Use DHL or FedEx for trackable returns

Concierge Note

For high-value items like diamond rings or black diamond jewelry, we strongly recommend purchasing shipping insurance for your return. While we handle all returns with care, we cannot be responsible for items lost or damaged in transit back to us.

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (e.g., gold pendants instead of black onyx rings):

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged/incorrect item and packaging
  3. We’ll arrange a prepaid return label and expedite your replacement

Our jewelry artisans appreciate your understanding of these policies, which allow us to maintain the exceptional quality of our urban luxury collections while providing fair solutions for our discerning clientele.

For any questions, our concierge team is always available at [email protected].